Zojirushi electric products are designed to be used in specific countries. Use of products in areas other than where it is specified, especially in areas with different voltages or frequency may not only cause the product to break, but may also cause fire or electric shock and is very dangerous. Use of such products will also void any warranty and will not be able to receive any repair services or purchase replacement parts.
If you have questions, or can't find parts at the Zojirushi Store, please contact customer service for assistance. Parts ordered on this site can only be shipped within the U.S.
For orders to Canada, please contact Beaver Creek Electronics at 1-905-731-1872 or 1-855-588-1872, or on the web at: www.bceservices.ca. Beaver Creek Electronics is an authorized distributor and independent contractor of Zojirushi America. To make the ordering process easier, please check the item number (SKU) on this website before calling Beaver Creek Electronics. Please note that prices and shipping rates will be different from this website.